The best 100 Work Culture books

Rework (2010) throws out the traditional notions of what it takes to run a business and offers a collection of unorthodox advice, ranging from productivity to communication and product development.

These lessons are based on the authors’ own experiences in building, running and growing their company to a point where it generates millions of dollars in profits annually.

How to Be a Positive Leader examines cutting-edge research from the field of positive organizational behavior, in which companies aim to foster both a positive attitude to work and high performance among employees. The research is complemented with vivid examples from real organizations.

If you want to design the best possible workplace, improve employee satisfaction and ultimately motivate your staff to deliver better results, look no further. The Best Place to Work will guide you through the process of improving your working environment, leading to more enthusiastic and productive employees.

Reinventing Organizations discusses why companies around the world are getting rid of bosses, introducing flat hierarchies and pursuing purpose over profit. And ultimately, by adopting a non-hierarchical model, these organizations thrive.

The 4 Disciplines of Execution (2012) is a manual for CEOs and managers, showing leaders how to execute their strategic goals by getting their staff to behave differently. By introducing the four disciplines of execution, you’ll help motivate your team to achieve broader company goals.

Change The Culture, Change The Game (2012) demonstrates how to implement a culture of accountability within your organization. You’ll discover how to help encourage a shift in thinking to get the game-changing results you want and explore the steps needed to sustain such changes.

The Culture Engine (2014) is a guide to creating an inspirational workplace by revolutionizing the culture of your organization. These blinks will walk you through the process of designing, implementing and managing an organizational constitution to guide and transform any group.

Daniel Coyle’s The Culture Code (2018) digs into the findings of psychologists, organizational behavior theorists and his own firsthand knowledge of the contemporary business world to provide answers. What makes a group tick? Why do some teams outperform other seemingly evenly matched competitors? As well-researched as it is practical, this study of group dynamics is packed full of illuminating ideas and considered, hands-on advice about getting the best performance out of groups.

It Doesn’t Have to Be Crazy at Work (2019) is a refreshing antidote to dysfunctional work culture. Drawing on real-world examples from the authors’ successful software company, these blinks shine a light on how we can say goodbye to habitual workplace stress and become calm, focused and efficient.

The Fearless Organization (2018) delves into psychological safety and how the workplace can become an environment in which everyone feels confident enough to pitch in and do their best. These blinks explain why people hold back on sharing their ideas at work, how this harms businesses, and how leaders can encourage a culture of openness, questioning, and experimentation that leads to learning and innovation. 

The Fifth Discipline (1990) is a comprehensive guide to creating learning organizations – workplaces that nurture innovation and personal growth. The author argues that, in our rapidly changing world, companies can only succeed if they change the way in which they deal with problems. In his view, a reactive approach, based on constantly putting out fires, no longer works. Instead, businesses need to adopt what he calls a systems thinking method. This method is proactive, and its purpose is to identify underlying patterns and generate innovative solutions. But this approach only works if you have motivated staff who share the company’s vision. 

Making Work Human (2020) is a roadmap for building the workplace of the future based on positive human values such as community, connection, and belonging. Drawing on a vast amount of data and using deep analytics, the pioneers of social recognition company Workhuman explain how a work culture of gratitude makes people happier and healthier while boosting productivity and performance.

No Rules Rules (2020) sets out the principles of Netflix’s unique company culture, based on employee freedom and responsibility, and optimized for maximum innovation. In doing so, it charts the incredible journey of Netflix, a start-up fairytale.

Think Again (2021) examines the science behind changing your mind – and persuading others to change theirs. It explores the biases and assumptions that we bring to our decision-making, and outlines how individuals and organizations can build a mindset of lifelong curiosity.

Can’t Even (2020) is an attempt to explain and defend the generation that became the world’s punching bag: the millennials. Arguing against accusations of laziness and entitlement, it suggests that millennial exhaustion is a natural response to the messed-up world they inherited.

A World Without Email (2021) presents a bold reimagining of the workplace, one in which the days of email and instant messaging are a thing of the past. It argues that while email may seem like an integral part of modern knowledge work, it’s actually making everyone less productive and less focused, not to mention miserable. The solution will require a major paradigm shift –⁠ but it will be well worth the effort.

The Phoenix Project (2013) explores how integrating the Development and IT Operations teams of a company’s IT department can improve communication, accelerate workflow, and increase value. It uses a fictional lens to unpack a common real-life scenario – demonstrating how the DevOps approach enables organizations to deftly adapt to sudden changes, updates, or market pressures.

Who Not How (2020) introduces a new way of thinking about entrepreneurship, goal setting, and collaboration. Developed by business coach Dan Sullivan, the Who Not How mindset shows the importance of delegating tasks to others. By inviting them to help you achieve your goals, you’ll gain more free time, increase your income, and develop valuable, lasting professional relationships.

Strategic Kaizen (2021) examines the principles and practices of corporations that have embraced lean thinking – a paired-down, customer-oriented production process pioneered in postwar Japan. Also known as the Toyota Production System, this managerial philosophy is all about maximizing efficiency and reducing waste by making many small changes. 

Neurodiversity at Work (2022) is a practical guide to recruiting neurodiverse employees and creating work environments that allow them to thrive. Thanks to the digital revolution, the world of work has changed dramatically over the last decades. Yet corporate culture has remained trapped in archaic hiring practices that don’t work for the neurodiverse. By updating these practices, you’ll create a more inclusive workplace, which will yield more successful and innovative teams.

Powerful Phrases for Dealing with Difficult People (2013) provides practical tactics for navigating tough conversations at work. Along with over 325 phrases, it includes dozens of sample conversations that show the phrases in action.

The Leader’s Guide to Unconscious Bias (2020) is a guide to unconscious bias at work: how to identify it, and what to do about it. Leaders and managers have a particular responsibility to ensure unconscious bias doesn’t harm the careers of their team members.

Working Backwards (2021) tells the story of how Amazon changed the way people live. It explores founder Jeff Bezos’ leadership philosophy, and reveals how this philosophy has informed Amazon’s most iconic products and services. 

Getting Along (2022) describes the importance of workplace interactions and their effects on productivity and creativity.

Humor, Seriously (2021) explores the value of a human-centered approach to business, and of the funny that can be found and created in any environment. It relies on science, psychology, and humorous anecdotes from experts in the field to show how using humor can create a culture of levity, build trust, and unlock creativity.

Learning Agile (2015) is a no-nonsense guide to an often misunderstood concept – agile. The reason for that misunderstanding is simple: all too often, agile is bandied about as a one-size-fits-all solution to every conceivable organizational difficulty. Longtime agile practitioners Andrew Stellman and Jennifer Greene don’t see it that way. For them, agile is a great tool, but you have to know how – and when and why – to use it. And that starts with getting a grasp on agile’s underlying principles. 

Trust & Inspire (2022) provides a new leadership model. Instead of the traditional “Command and Control” approach, Covey proposes one that focuses on collaboration, trust and personal growth. It offers a new set of tools for inspiring and unlocking the massive potential of a modern workforce. 

The Adaptation Advantage (2020) explores how to navigate the future of work – without worrying about the robots taking over. It provides actionable insights on how to tap into uniquely human attributes like adaptation to excel.

The 4 Stages of Psychological Safety (2020) is a practical handbook for creating and maintaining psychological safety in the workplace. In order for employees to take risks, ask questions, challenge the status quo, and make mistakes – all while learning and growing – they have to feel included and safe. This book shows how leaders can reduce social friction while encouraging collaboration and innovation.

Jerks at Work (2022) provides a handbook for how to deal with difficult people at work. Identifying seven types of jerks, it informs you about what kind of behaviors to look out for and how to deal with them in a pragmatic, positive way.

Workstyle: A revolution for wellbeing, productivity and society (2022) introduces the concept of workstyle: the freedom to choose when and where we work. By examining the outdated history of the standard 9 to 5 working week in the light of the modern digital age, the authors lay the foundation for an individualized and autonomous way of working. 

Trust (2023) is a sensitive and practical guide to this essential part of human relationships. It reveals the deep significance of trust as a factor in our lives and outlines the five essential elements for building and maintaining it.

The Goal (1984) is a trailblazing example of the “business novel” genre, seamlessly blending fictional storytelling with practical business advice in a revolutionary manner. Experience the corporate journey of Alex Rogo as he endeavors to rescue his struggling company from going bust. Through Alex’s perspective, uncover valuable insights into topics like streamlining manufacturing operations and enhancing team productivity.

The DevOps Handbook (2016) offers a roadmap on how to catapult your technology operations into a realm of world-class agility, reliability, and security. Dive deep into the heart of the DevOps philosophy, equipping you with insights to bridge gaps between development and operations, while fostering unmatched efficiency.

Elevate Your Team (2023) presents a framework to optimize team performance and drive company growth, while safeguarding employees against burnout. By implementing this strategy, leaders can guide their teams to reach their full potential, so that both they – and their company – thrives.   

The Purpose Effect (2016) combines motivational psychology, organizational culture, and the pursuit of meaning to explore how shared purpose can change the world. What happens when company and employee goals align? How can we foster a culture where we pursue work that really has an impact? This deep-dive is your guide to finding the sweet spot of shared purpose.

The Toyota Way (2003) delves into Toyota's unique approach to lean manufacturing and continuous improvement. It shares the foundational principles that drive Toyota's exceptional operational and organizational culture, emphasizing long-term thinking, respect for people, and problem-solving. These principles have revolutionized business, and have been adapted and applied beyond manufacturing to various sectors and industries.

Rewired (2023) presents a transformative roadmap crafted by the world's foremost management consultancy. It guides businesses on enhancing customer experiences, streamlining costs, and harnessing the immense potential of digital and AI. Dive in, and position your company for unparalleled long-term success.

Death by Meeting (2004) is a part-fable, part-instruction guide to the pitfalls of dull and unproductive meetings. It highlights why meetings can be so damaging to team morale and proposes a fresh approach – relying on healthy conflict and a clear purpose – to keep leaders and participants engaged. 

Team Topologies (2019) offers a framework for organizing IT and business teams for optimal software delivery. It introduces four fundamental team structures and their interaction patterns to improve speed, autonomy, and alignment with business needs. This approach emphasizes dynamically adjusting team structures based on evolving requirements.

Move Fast and Fix Things (2023) dives into the art of addressing core challenges in organizational landscapes. Emphasizing the interplay of genuine curiosity and steadfast trust, it reveals the blueprint for navigating business dynamics and turning challenges into stepping stones – paving the way for enduring success.

Human + Machine (2018) explores the transformative impact of artificial intelligence on the workforce, presenting a vision where human and machine collaboration enhances innovation, efficiency, and productivity. It delves into the changing landscape of various industries due to AI integration, emphasizing the new skills and roles that will become essential.

Competing in the Age of AI (2020) unveils a future where AI is the cornerstone of business. It reveals how AI removes age-old business constraints, enabling a quantum leap in scale, scope, and learning. Step into a realm where strategy is reinvented and the economy is reimagined, offering both unprecedented opportunities and profound challenges for leaders in the digital epoch.

Finding Clarity (2023) offers insight into developing more fulfilling personal and professional relationships through the practice of compassionate accountability. It delves into seven strategies for enhancing communication and understanding in relationships, to foster environments that are both supportive and productive. 

Take Back Your Power (2022) is part memoir, part practical guide to making your mark as a woman in the workplace. Through a wide-ranging selection of anecdotes from women at the top of their fields, it offers ten rules for career success and shares the mindsets and strategies that make each possible.

Management 3.0 (2010) shows you how to lead modern organizations as living systems rather than machines. You'll learn practical approaches to creating environments where teams naturally thrive and adapt, drawing from successful practices at companies like Microsoft, Spotify, and ING Bank. This fresh perspective transforms complexity from an obstacle into an advantage, helping you build organizations that grow stronger through continuous adaptation.

The Age of AI (2021) examines the evolution of artificial intelligence, how it’s increasingly integrated into all facets of life, and profound questions surrounding AI’s relationship to ethics, security, economics, and the human experience itself.

The Idea is the Easy Part (2023) offers a refreshing, no-nonsense guide to the entrepreneurial journey, countering common myths about startup success and failure. With insights from decades of firsthand experience, it’s an enthusiastic yet realistic manual for aspiring entrepreneurs, providing practical advice on making informed decisions at every stage of the startup process, from ideation to execution.

Uncommon Service (2012) unveils an innovative approach to conquering the business world. It emphasizes excellence in customer service by making strategic trade-offs and focussing on what the customers value most.

The Six Disciplines of Strategic Thinking (2024) is a comprehensive guide designed to enhance your leadership skills by focusing on strategic thinking. It identifies six key components of strategic thought: mental agility, pattern recognition, political savvy, problem-solving, systems analysis, and visioning, each essential for recognizing threats and opportunities, establishing priorities, and driving organizational success. Offering a blend of academic insights and practical tools, it aims to develop and nurture your strategic thinking, making it an invaluable resource.

Marketing Artificial Intelligence (2022) unravels the transformative journey of marketing in the AI era, inviting you to explore the seismic shifts reshaping audience engagement and the essence of marketing strategies. Dive into the world where AI’s fusion with human creativity opens new avenues for innovation, personalization, and efficiency, fundamentally altering how we connect with consumers. This guide provides insights to navigate the evolving digital landscape, making AI an indispensable ally in crafting the future of marketing.

Remote Work Revolution (2021) unveils a roadmap for thriving in an era of virtual organizations, addressing the most pressing challenges facing remote teams and their managers. Drawing on evidence-based insights and practical strategies, this guide empowers leaders and employees to foster trust, productivity, and innovation in the digital workplace.

Co-Intelligence (2024) explores the benefits of partnering with generative, language-based artificial intelligence (AI) in education, the workplace, and any area of life you wish to excel in. By harnessing the potential of new AI technology, and better understanding its limitations, you can use AI to significantly enhance your performance and potential.

Conversational Intelligence (2014) explores how brain chemistry influences the way we communicate, explaining why some conversations build trust while others create barriers. By combining insights from neuroscience with practical strategies, it offers tools to turn daily interactions into powerful opportunities for connection, innovation, and meaningful change.

The Culture Map provides a framework for handling intercultural differences in business and illustrates how different cultures perceive the world. It helps us understand these differences, and in doing so improves our ability to react to certain behaviors that might have once seemed strange. With this knowledge, we can avoid misunderstandings and maintain conflict-free communication, regardless of where we are in the world.

The Energy of Belonging (2024) is an action-oriented guide for everyone who wants to help create a sense of connection, respect, and safety in the workplace, and how this can transform organizations. It focuses on practical strategies for employees at all levels to foster a culture of belonging, to boost productivity, creativity, and overall success. 

Smart, Not Loud (2024) addresses why “loud” people often get noticed and promoted at work – and how quieter individuals can succeed without compromising their values. It offers practical strategies such as tactful self-advocacy, building strategic relationships, and mastering voice elements to enhance communication.

No Ego (2017) is a fresh take on leadership and a challenge to conventional wisdom. Focusing on eliminating workplace drama and emotional waste, it provides practical strategies for fostering accountability, resilience, and innovation. Wakeman's approach empowers managers and workers alike to embrace a culture of personal responsibility – a culture that, ultimately, will reduce stress, increase engagement, and engender a productive and positive work environment.

Leading Yourself (2023) offers practical strategies for transforming your work experience – even in less-than-ideal job situations. It provides tools to manage self-doubt, handle difficult bosses, and make informed career decisions, empowering you to take control of your professional growth.

The Art of the Tale (2022) offers practical strategies to enhance storytelling for presentations, helping speakers connect with and inspire their audience. It emphasizes the importance of authenticity, adaptability, and avoiding rote memorization to craft memorable and engaging stories, while also boosting confidence and creativity.

Beyond the Hammer (2024) addresses common business challenges like employee burnout, high turnover, and departmental friction. It offers practical strategies based on five foundational pillars of leadership to help managers build high-performing, aligned teams.

Purpose Mindset (2020) dives into how embedding a sense of purpose within organizations can lead to greater individual and collective success. It outlines how Microsoft developed a culture of giving and volunteerism, which enhanced employee satisfaction while helping the company attract and retain top talent. It also illustrates how a strong sense of purpose can drive both individual fulfillment and broader social change. 

IRREPLACEABLE ( 2024 ) explores the rapidly evolving role of artificial intelligence and automation in the workforce. It examines how these technologies are reshaping industries, while also emphasizing the importance of uniquely human skills that cannot be replicated by machines. By offering insights on how individuals and businesses can adapt to this transformation, it provides a framework for the use of technology in a manner that enhances personal, professional, and entrepreneurial growth.

High Growth Handbook (2018) reveals how to confidently lead through high-growth periods by shifting your focus from everyday tasks to big-picture strategy. You’ll learn to empower your team and make effective decisions that guide the organization forward. This guide helps you refine your leadership style and adapt as your company grows, ensuring you’re well-prepared for the challenges ahead.

The Oz Principle (1994) explores the concept of accountability as the key to both individual and organizational success. It encourages you to stop blaming external circumstances and take responsibility for your actions by adopting an “Above the Line” mindset, focused on ownership and solutions. Through examples and strategies, it shows how accountability can lead to better results and foster a culture of personal and professional growth.

Collaborating with the Enemy (2017) offers a fresh perspective on tackling complex challenges in an increasingly polarized world. It introduces practical strategies for turning conflicts into opportunities, offering guidance on working effectively with those we may see as adversaries to uncover breakthrough solutions and drive meaningful innovation.

The Skills-Powered Organization (2024) explores the shift from job-based to skill-based organizational models in today’s business world. It provides a framework for companies to reinvent themselves, offering guidance on developing new organizational capabilities and work systems to enhance agility, productivity, and value creation.

Rebel Talent (2018) dives into why the rule-breakers and innovators – the rebels – are the ones who’ll thrive in today’s super competitive world. Encouraging a bit of rebellion can spark growth and innovation, and not just at work. By seeing the value in challenging the norm and thinking differently, life can become more exciting and fulfilling.

The Life Cycle of a CEO (2024) shatters the myth of the natural-born corporate leader by revealing the five distinct phases every CEO must master. Through unprecedented research spanning thousands of executives, you’ll discover how successful leaders navigate each critical stage – from launch through legacy – and develop the specific skills needed at each step. You’ll learn exactly what it takes to transform from a capable leader into an exceptional CEO who drives lasting success.

Fix It (2016) highlights the importance of accountability in driving workplace performance and engagement. Through identifying common challenges that lead to underperformance, it offers practical strategies to cultivate responsibility at all levels within an organization. By encouraging employees to take ownership of their actions and results, the framework promotes a culture of accountability and improved outcomes.

Bigger Than You (2018) shows how to create a team that fuels your business growth, boosts your profitability, and frees you to focus on what matters most. Learn how to hire strategically, build powerful systems, and lead with clarity to transform your company into a self-sustaining enterprise. If you’re ready to scale without burning out, this guide gives you the tools to make it happen.

Never Lead Alone (2024) reveals why traditional top-down leadership is no longer effective in today's complex business environment. It presents ten essential shifts in mindset, behavior, and culture that transform conventional leadership into collaborative, agile teamship, unlocking greater innovation, engagement, and organizational success. 

The Secret of Culture Change (2023) explores how compelling stories can transform organizations’ cultures and boost competitive performance. Packed with actionable case studies and examples, it shows you how to harness the power of storytelling to lead with greater authenticity and dynamism.

Teaming (2012) explores why traditional team structures are no longer sufficient in today's rapidly-changing business environment. It examines how organizations must shift from static teams to dynamic collaboration, demonstrating through real-world examples how successful organizations create environments where fluid collaboration and continuous learning become the norm rather than the exception.

Why Simple Wins (2017) is for anyone who feels like they’re drowning in endless meetings, redundant processes, and unnecessary complexity at work. It reveals how simplifying your organization can unlock creativity, boost productivity, and bring focus to the work that truly matters. Find out how you can escape the chaos and create a culture of clarity and purpose.

The Flexibility Paradigm (2025) reveals how organizations can transform their workplace culture by implementing comprehensive flexibility beyond remote work arrangements. This practical guide shows leaders how to measure success, overcome resistance, and create lasting change that benefits both business outcomes and employee wellbeing. 

Work Life Well-Lived (2024) rethinks workplace fulfillment by introducing the Motives Met framework, which focuses on aligning work with individual psychological, emotional, and social needs. Through a practical five-step approach, this method helps both individuals and organizations build environments where employees don’t just work – they thrive.

Compassionate Leadership (2021) explores how leaders can cultivate empathy and trust within their teams to create a more engaged and collaborative work environment. It provides practical strategies for improving communication, fostering emotional intelligence, and inspiring individuals to thrive both personally and professionally. Through actionable steps, it encourages leaders to build meaningful connections that enhance team performance and well-being.

The Etiquette Edge (2016) turns basic courtesy into a stealth advantage for modern professionals, showing how you can handle tricky messages, tense talks, and casual offices with a mix of polish and relatability others can’t replicate. When intelligence and ambition are the norm, the way you communicate, navigate tricky situations, and build relationships is what makes people notice and remember your contributions – without you having to force it.

Be a People Person (1989) is a guide to bringing out the best in yourself and others. It focuses on several key qualities required for effective leadership, weaving in biblical references and lessons from Scripture. It posits that anyone can learn to become a people person, regardless of background or current position. 

Culture Renovation (2021) explains how business leaders can transform their corporate culture by taking a strategic "renovation" approach rather than attempting a complete overhaul. It presents a data-driven framework for preserving valuable cultural elements while implementing targeted changes.

Powered by Happy (2010) presents a comprehensive guide to transforming the workplace experience through proven happiness practices and strategies. Drawing from real-world experiences and diverse workplace scenarios, the book offers practical insights and actionable tools for developing a more fulfilling and successful work life. 

KIND (2024) explores the transformative power of kindness in the workplace, showing how empathy and trust contribute to stronger teams, better decision-making, and higher productivity. It challenges the perception that kindness is a “soft” skill, arguing instead that it is an indispensable leadership quality that fosters creativity, engagement, and long-term success. By blending insights from psychology, neuroscience, and management theory, it provides practical strategies for cultivating a culture of kindness at work. 

Essential (2025) provides a blueprint for navigating the intersection of human-centered management and technological disruption in today’s business landscape. It presents strategies for transforming your leadership approach so you can effectively manage distributed teams and harness AI while maintaining the human element that drives organizational success.

The ROI of Thought Leadership (2025) is built on a data-driven calculation showing that thought leadership delivers 156 percent ROI and influences $265 billion in global spending annually. It also gives you practical frameworks to quantify, improve, and maximize returns from your organization’s own thought leadership investments.

The Thin Book of Trust (2008) provides a framework for building trust at work. By focusing on four different attributes – care, sincerity, reliability, and competence – you can improve your relationships and create a culture of trust in the workplace.

Trust and Betrayal in the Workplace (2007) explores how trust drives high-performing teams, making big goals achievable and workplace transitions smoother. It highlights the small, often unnoticed actions that break trust and offers practical steps to rebuild it. No matter your role, you can strengthen trust, improve collaboration, and create a more supportive, productive work environment.

Trust Factor (2017) reveals how the neurochemical oxytocin serves as the biological foundation for organizational trust and high performance. It presents the OXYTOCIN framework as a systematic approach for creating workplace environments where trust naturally flourishes, leading to measurably better business outcomes and more fulfilling work experiences.

Managing Up (2025) offers practical strategies for managing workplace power dynamics and strengthening relationships with leaders. It will provide you with the tools to gain influence, advocate for your needs, and increase your authority without changing job titles. By distilling key workplace challenges into ten essential conversations, it helps you to communicate with confidence, set boundaries, and position yourself for success.

The Archetype Effect (2025) reveals why traditional approaches to work – designed for predictability and control – no longer fit today’s workforce. Drawing on research with over 48,000 people across 19 countries, it introduces six archetypes that capture the wide range of motivations people bring to their jobs. It shows how these patterns shape everything from performance and stress to leadership styles, and how redesigning work around what energizes people can unlock deeper engagement, better teamwork, and more meaningful careers.

Manager as Coach (2012) reshapes leadership by swapping outdated commands for coaching dialogues that ignite engagement and drive results. Learn to cultivate talent without micromanaging, lower stress while boosting performance, and foster a proactive culture where issues are resolved before reaching you. This is a highly effective guide that will help you instill each interaction with capability and trust.

The Whole Brain Business Book (2015) explores how individuals and organizations can harness different thinking styles to improve performance, communication, and innovation. It introduces the Whole Brain Model, which divides cognitive preferences into four quadrants – analytical, sequential, interpersonal, and imaginative – and shows how understanding these can lead to better decision-making and collaboration. By applying Whole Brain Thinking, it offers a practical framework for solving complex business challenges more effectively.

Good Services (2019) defines what makes a service truly effective and provides essential principles for designing services that work well for users. It demystifies the difference between good and bad services, and analyzes the common elements that determine whether services succeed or fail to meet user needs. Suitable for both practitioners and non-practitioners, it serves as the definitive new resource for anyone interested in better service delivery.

The Service Organization (2023) argues that as all organizations evolve into service providers, their traditional structures and practices prevent successful end-to-end service delivery in our rapidly changing digital landscape. This guide offers practical, accessible tools for transforming underlying organizational conditions rather than simply modernizing individual services. 

Digital Transformation at Scale (2018) is about how large organizations can deliver better digital services by focusing on practical execution rather than abstract strategies. It draws on lessons from transforming government services in the UK, emphasizing multidisciplinary teams, user needs, and iterative development. It challenges traditional hierarchies and encourages a culture of delivery and continuous improvement.

How to Work with Complicated People (2025) provides practical strategies for effectively collaborating with almost any difficult individual, by emphasizing empathy, clear communication, and personal accountability. Through actionable advice, it equips readers to transform relational conflicts into opportunities for personal and professional growth. 

The Year without Pants offers an intimate look at life inside one of the most successful tech companies out there: Automattic, the brains behind sites like Wordpress.com and Polldaddy. By thinking outside the box, abandoning tradition and cutting the fat from your processes, you too can follow Automattic’s example and jumpstart innovation.

No More Sh*t Managers (2023) is a practical guide for transforming workplace culture by helping leaders adopt a coaching mindset. It introduces a seven-step framework designed to enhance communication, build trust, and improve performance through effective conversations and honest feedback. By implementing these strategies, organizations can shift from traditional management styles to a more empowering, growth-oriented approach.

The 7 Commitments of a Great Team (2025) examines the core principles that turn talented individuals into unstoppable teams. It provides a blueprint for building trust, maintaining positivity, and creating the kind of collaboration that drives extraordinary results. 

The Organizational Resilience Handbook (2020) offers a thorough exploration of organizational resilience, advocating for a comprehensive approach focused on strategic risk. Presenting a deep strategic methodology, it empowers practitioners to cultivate resilience within their organizations and formulate strategies that enhance resilience capabilities at every level.